Townsville Casino Terms of Use
These Terms of Use govern access to and use of Townsville Casino facilities, services, and digital platforms. By entering the premises, using the services, or accessing the website, you agree to comply with these Terms of Use in full.
1. Acceptance of Terms
By accessing the resort and casino located at Sir Leslie Thiess Drive, Townsville QLD 4810, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. If you do not agree with any part of these terms, you must not use the facilities or services.
These terms apply to all visitors, guests, members, and users of the resort, casino gaming floor, hotel accommodation, dining venues, conference facilities, and digital platforms, including www.the-ville.com.au.
2. Eligibility and Access Requirements
2.1 Age Restrictions
Access to casino gaming areas is restricted to persons aged 18 years and over in accordance with the Casino Control Act 1982 (Qld). Government-issued photo identification may be requested at any time. Persons who are unable to provide valid identification demonstrating that they meet the minimum age requirement will be refused entry to gaming areas.
2.2 Exclusion and Barring
The company reserves the right to refuse entry or service to any person at its discretion. This includes but is not limited to persons who have been excluded under responsible gambling provisions, persons who have engaged in prohibited conduct, or individuals barred for breach of these Terms of Use.
Persons subject to exclusion orders under Queensland gaming legislation are prohibited from entering casino premises. Breach of an exclusion order may result in prosecution under applicable law.
3. Conduct Requirements
All persons on the premises must conduct themselves in a lawful and orderly manner. Prohibited conduct includes, without limitation:
- Disruptive, abusive, or threatening behaviour toward staff or other patrons
- Damage to property or facilities
- Cheating, collusion, or fraudulent activity in gaming operations
- Unauthorised recording, photography, or filming in restricted areas
- Intoxication or behaviour indicating impairment
- Smoking outside designated smoking areas
The company reserves the right to remove any person engaging in prohibited conduct and to report criminal activity to Queensland Police.
4. Gaming Operations
4.1 Gaming Rules
All gaming activities are conducted in accordance with the Casino Control Act 1982 (Qld) and regulations established by the Office of Liquor and Gaming Regulation (OLGR). Game rules are available at gaming tables and on the website. Disputes regarding game outcomes are subject to review by gaming floor management, whose decisions are final.
4.2 Player Activity Monitoring
Player activity is monitored in accordance with obligations under Queensland gaming legislation. This includes preparation of player activity statements and monitoring for responsible provision of gambling services. Information collected during gaming activities is handled in accordance with the Privacy Policy and the Privacy Act 1988 (Cth).
5. Hotel Accommodation Terms
5.1 Reservations and Payment
Hotel reservations require a credit card guarantee. All major credit cards are accepted. At check-in, guests must present government-issued photo identification and provide either a cash deposit or credit card for incidental charges.
Check-in time is 2:00 PM. Check-out time is 10:00 AM. Early check-in or late check-out is subject to availability and may incur additional charges.
5.2 Cancellation Policy
Cancellations made more than 24 hours before scheduled check-in are free of charge. Cancellations made within 24 hours of check-in will forfeit one night’s accommodation charge. Large group bookings require prepayment and may be subject to different cancellation terms as specified at the time of booking.
5.3 Guest Responsibilities
Guests are responsible for any damage to hotel property during their stay. Additional charges may be applied to the payment method on file for damages, excessive cleaning requirements, or violations of hotel policies.
Service animals are permitted. Pets are not permitted except as required under applicable disability access legislation.
6. Gift Cards and Prepaid Products
The Ville x Ardo digital prepaid gift cards are issued by EML Payment Solutions Limited ABN 30 131 436 532 AFSL 404131 and distributed by Vault Payment Solutions Group Pty Ltd ABN 66 632 373 105.
Gift cards are single-load prepaid products that expire three years from the date of issue. Cards are treated as cash and cannot be replaced if lost or stolen except as required under Australian Consumer Law. For gift card support, contact [email protected].
7. Membership and Rewards
Vantage Rewards membership is subject to separate terms and conditions available at the membership desk and on the website. Membership benefits, points accrual, and redemption are governed by the Vantage Rewards program terms, which may be amended from time to time.
Membership may be suspended or terminated for breach of the program terms or these Terms of Use.
8. Intellectual Property
All content on the website and digital platforms, including text, graphics, logos, and software, is the property of the resort-casino or its licensors and is protected by Australian intellectual property laws. You may not reproduce, distribute, transmit, display, publish, or create derivative works from such content without express written permission, except as permitted by law.
9. Limitation of Liability
To the extent permitted by law, the company is not liable for loss of or damage to personal property brought onto the premises. Secure storage facilities are available at guest services.
The company does not accept liability for service interruptions, gaming system malfunctions, or other technical failures beyond its reasonable control, except as required under applicable consumer protection legislation.
10. Privacy and Data Collection
Personal information collected during use of the facilities and services is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. The Privacy Policy, available on the website and at reception, sets out how personal information is collected, used, disclosed, and protected.
For privacy-related inquiries or to access personal information, contact the Privacy Officer at the property address or via the contact details provided on the website.
11. Amendments
These Terms of Use may be amended at any time. Amendments take effect immediately upon posting on the website or display at the premises. Continued use of the facilities or services following amendments constitutes acceptance of the revised terms.
12. Governing Law
These Terms of Use are governed by the laws of Queensland, Australia. Any disputes arising from these terms or from use of the facilities or services are subject to the exclusive jurisdiction of the courts of Queensland.
13. Contact Information
For questions regarding these Terms of Use, contact:
The Ville Resort-Casino
Sir Leslie Thiess Drive
Townsville QLD 4810
Australia
Phone: +61 7 4722 2333
These Terms of Use were last updated in 2025 and reflect current operational policies and regulatory obligations under Queensland law.